We’re Hiring: Customer Support Representative

Requirements

Job description

**We’re Hiring: Customer Support Representative** 📍 **Location:** Tel Aviv, Igal Alon st. 🕘 **Employment Type:** Full-Time We’re a fast-growing Fintech company based in Tel Aviv, providing cutting-edge and dependable financial services that make global transactions effortless. We are looking for a **Customer Support Representative** who is fluent in **Hebrew, English, and Russian** and is passionate about delivering exceptional customer service. **Responsibilities** ✔️ Provide support to existing clients via phone, email, and live chat ✔️ Handle customer inquiries and provide timely, effective solutions ✔️ Document and update customer information accurately ✔️ Improve customer support processes and customer experience ✔️ Recommend relevant products and services based on customer needs ✔️ Follow company procedures, guidelines, and policies ✔️ Collaborate with team members and other departments **Qualifications** ✔️ Experience in Customer Support or Customer Service ✔️ Microsoft Office (Word & Excel) and general computer skills ✔️ Excellent communication and interpersonal skills ✔️ Ability to work in a fast-paced, high-pressure environment ✔️ Strong listening, empathy, and problem-solving skills ✔️ Team-oriented and proactive mindset 📩 **Please send your CV to:** talb@lotusinit.co.il