Tel Aviv, Kfar Sava, Beer Sheva

Requirements

Nice to have

Job description

*Tel Aviv, Kfar Sava, Beer Sheva* On-Site Support - Job Requirements Job Description On-site technical support, supporting site users and processes in the office and business environment (labs, manufacturing…). Working days & hours: Sunday – Thursday, 8:00 – 17:00 on 9 hours shift Location: *Tel Aviv, Kfar Sava, Beer Sheva* Job Requirements Must-Have o Languages- Hebrew – Native language; English – High level of speaking and writing o technical support experience in medium/large organization o PC Support- Install and configure PC hardware and components o User support- o Active Directory / Identity management o Permissions o Network- Basic network experience o Network cabins alignment, Rack and stacking o VLAN configuration - advantage o Console management o Experience with Cisco products - advantage o AP & Switches basic support o Operation- o PC and network asset management o Local inventory management o ServiceNow ticket management (Incident & Request) - advantage Advantage: o Working with ServiceNow (ticketing and knowledge) o Customer service oriented – must-have o Printers support (mapping, printer queue…) o Hardware troubleshooting: PC problem-solving, hard drives, RAM, CPUs and power, video, printing – must-have o Experience in Windows environment – must-have o Imaging and configuration o Troubleshooting – must-have o Office 365 o Experience with SCCM (imaging and package deployment) and AutoPilot o Conference- Meeting room – operation and basic troubleshooting oren@beopen.co.il 054-2010201