IT Support Specialist

Description

Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success, delivering captivating and cutting-edge gaming experiences to players worldwide.

Spinomenal is looking for our new IT Team Member to join our team.

About the position

We are looking for an IT Support Specialist to join our IT team and provide day-to-day technical support to employees across the company. This role is ideal for someone who enjoys solving technical issues, working with people, supporting business systems, and maintaining a stable and efficient IT environment. The position includes hands-on support for users, endpoint devices, SaaS platforms, networking, and internal IT processes.

Responsibilities

• User Support: Provide Tier 1-2 technical support (hardware, software, connectivity) for local and remote employees, ensuring a high level of service.
• Lifecycle Management (On/Offboarding): Manage the IT lifecycle of employees—provisioning/deprovisioning users, managing permissions, licenses, and hardware deployment.
• SaaS & Systems Admin: Administer core company platforms including Google Workspace, M365, Slack, Jira/Atlassian, and VPN tools.
• Network & Infrastructure: Troubleshoot corporate network issues (Wi-Fi, LAN, VPN, DNS, DHCP) and ensure stable connectivity.
• Endpoint & Inventory Management: Maintain and monitor endpoint security/compliance via MDM tools, and manage the company’s IT inventory (laptops, accessories, licenses).

Requirements

• Experience: 2+ years of experience in IT Support / Helpdesk within a high-tech or fast-paced environment.
• OS Expertise: Strong, hands-on knowledge of both Windows and macOS environments.
• SaaS Administration: Proven experience administering Google Workspace and Microsoft 365 (users, groups, licenses).
• Networking Chops: Solid understanding of networking concepts and troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
• Soft Skills: Exceptional service orientation, patience, and communication skills. Ability to explain technical issues to non-technical users.
• Language: High level of English (both written and verbal) for interacting with global teams/vendors.

Advantages

• Experience with advanced Identity & Access Management (IAM) and MDM platforms (e.g., Okta, Jamf, Intune, JumpCloud).
• Familiarity with cybersecurity best practices, MFA, and SSO implementation.
• Basic scripting or automation knowledge (Bash, PowerShell, Python).
• Experience in the global high-tech or gaming industry.